1. Q: How do I locate my driver, vehicle or
pick-up point?
A: When you
arrive at Arrecife airport, collect your luggage and go
through customs. When you go through the arrivals door,
please look out for agent holding a white sign
with Last Minute Transfer in
orange
on it.
2. Q: I cannot find my driver, vehicle or
pick-up point on arrival?
A: Please contact the local number or emergency
number as specified on the voucher, this is the number for our local
representative who will help you.
3. Q: Will the transfer be direct or stop
en-route.
A: Depending on the transfer booked, shuttle and
shared transfers will pick-up and drop off people en-route,
Direct
transfers provide a direct door to door service.
4. Q: My flight is delayed what do I do?
A: Our local representative monitors all incoming
flights and will wait for you if your flight is delayed.
5. Q: May I bring luggage for 10 months,
although I'm just staying for a week?
A: Bringing any oversized luggage may incur a local
charge, please add a note on the special request section on our
booking page ensuring that we are aware of the extra luggage.
6. Q: I want to cancel my booking, how do I
cancel?
A: You may cancel your booking at any time sent
email to
book@lastminute-transfer.com
no additional charge.
7. Q: Can I amend details on my booking?
A: You can use our online AMENDMENTS section and
change most details on your booking. If unsure please contact us at
book@lastminute-transfer.com
8. Q: I am travelling to a private property
and not to a hotel or apartment, can you help?
A:
No problem
with our experience
we help you .
9. Q: I decided to book a holiday at last
minute and need a transfer?
A: Online bookings can normally be made before 24 hours of departure. If you email
book@lastminute-transfer.com, we can check availability with our
agents and advise promptly.
10. Q: Is it safe to book online?
A: Yes it is, please check the status of our SSL
certificate and our privacy policy.
11. Q: Your web site makes provision for
Return Transfers FROM the Airport TO the location and FROM the
Location back TO the Airport.
How do I go about Booking a Return Transfer FROM the Location TO the
Airport and FROM the Airport back TO the Location?
A: 2 separate bookings need to be made. First an
outbound transfer needs to be booked, which means you will be
transferred from your hotel
or apartment to the airport. You will
then need to book an inbound transfer which will be from the airport
back to your hotel or apartment.
12. Q: I have a disability and require that
my wheelchair be catered for, will this be possible?
A: Should you be able to travel without requiring
assistance we will only be able to accommodate a foldable
wheelchair. Bringing a wheelchair will require a
Direct mode of
transportation as a shared transfer cannot accommodate this request.
Please add a note on the special request section on our booking page
ensuring that we are aware of the wheelchair and confirming it is
foldable.
13. Q: How do I View and Reprint a Clients
transfer voucher/invoice on line? (Only applies to Travel Agents
with an Last minute transfer account.)
A: The Voucher can be viewed and Re-printed by
logging into the View Booking Tool and entering the
Last minute-transfer
.com Booking
Reference Number. Select the V next to the Booking and the Voucher
will be displayed on the screen and can be printed. Select the I
next to the Booking and the Invoice will be displayed on the screen
and can be printed.
14. Q: How do I amend a Booking On Line?
A: Log onto the View Booking Tool to amend any of
the following details on the Booking:
* Flight Dates, Flight Numbers, Flight Times
* Airline Codes
* Hotel Name/Details
* Lead Passenger Name
* Number of Pax - Increase or Decrease
15. Q: What do I do if the wrong Resort has
been Booked?
A: This cannot be amended. You will need to log
onto the Amendment Tool and cancel the Booking and then Re-Book the
Transfer to the correct Resort.
16. Q: Why can I not Log Into the Amendment
Tool to amend bookings on line?
A:
check your
e-mail
17. Q:
Why does the Web Site not allow me to amend a Booking On Line?
A: A booking cannot be amended On Line if the
Travel Date is within 24 hours of trying to Amend the Booking.
You
must email
book@lastminute-transfer.com to see if you may still amend this
Booking.
18. Q: Why would a Booking be cancelled by
Last minute Transfers where I have not requested this?
A: A Booking will be cancelled due to any one of
the following reasons:
* The wrong Resort was Booked and the Supplier cannot confirm the
transfer as a result of this.
* A Shuttle was Booked for a Transfer to a Private Address or Villa.
Only Taxi transfers can be booked to Private Adresses or Villas.
* No Flight or Hotel details have been provided on the Booking Form
and the Travel Agent cannot assist Last minute Tansfers in getting this
information before Travel Date.
19. Q: How can I assist a client with
getting their Pick Up time if they cannot get through to the
Supplier in Resort to get this?
A: Log onto
www.lastminute-transfer.com and select the
View Booking
Enter your booking Reference number and the email
address you used when you made the booking. The Pick Up time will be
displayed.
20. Q: Why is the Pick Up time not
available on your Web Site as the client travels in 6 days?
A: Pick Up times are only available from the
Supplier in Resort 24 hours before the departure transfer date,
no sooner than that.
21. Q: What happens if I everything doesnt
go according to plan?
A: If you encounter any problems with your
transfer, please use the contact numbers on your booking voucher to
inform the Supplier in resort (while you are still in resort) or
email last minute transfers at
book@lastminute-transfer.com. This way we
can sort it out for you immediately. Please always retain receipts
if you incur any expenses.
If you have any further issues with your transfers upon return,
please send it to us in writing via email only
book@lastminute-transfer.com. Complaints must be received
within 28 days of your return date as per your booking. Complaints
received after 28 days will not be accepted.
| 
